Terms & Conditions

Rental definitions

‘Company’ means Twilight Event Hire Pty Ltd and Wandering Village Pty Ltd (The Marquee Guy).

‘Client’ is the person hiring the Equipment from the Company.

‘Equipment’ is the equipment and other materials specified on the Invoice and nothing else.

‘Period of Hire’ is the period between completing the set-up of the Equipment and beginning the dismantling.

‘Hire Charge’ is the amount payable by the Client to the Company as specified on the Invoice.

‘Invoice’ is the invoice or invoices issued by the Company to the Client in relation to the Run Sheet.

‘A deposit’ is required up front per booking for all bookings over $2,500. Once paid the booking is secured.

‘Third Party Supplier’ is a company or individual not owned directly by the Company and shall not form any party of a contractual obligation between the Company and the Client.

‘Third Party Equipment’ is equipment owned, maintained and supplied by a Third-Party Supplier. All such equipment shall not be the responsibility of the Company.

1. Conditions

Unless otherwise agreed in writing, all orders are accepted subject to the Terms and Conditions outlined below. By making payment, the Client is deemed to have read, understood, and accepted these Terms. Twilight Event Hire reserves the right to update these Terms at any time.

2. The company undertakes

a) To deliver the Equipment and proceed to erect/deliver it on or before the set-up date shown as stated by Twilight Event Hire Pty Ltd.

b)To dismantle and or remove the Equipment from the site on or after the dismantling date as stated by Twilight Event Hire Pty Ltd.

3. The client undertakes

a) To pay the deposit/balance (if under $2,500) and to pay the final balance in accordance with the payment terms outlined.

b) The Company reserves the right not to provide the equipment should payment not be received on time. The company also reserves the right to retain any monies already paid.

c) To provide the Company with either a plan showing the position in which the equipment is to be erected/delivered, all underground services and any apparent obstacles. The Company will erect/deliver the equipment to the place deemed most suitable. In any event, the Client, not the Company, will be responsible for any damage to underground cables or pipes. Once the structures/equipment are installed/delivered, they will not be moved or relocated by the company. If a plan is not provided and a structure is installed, all furniture will be left under the structure and must be distributed by the client and returned to the same location after the event.

d) To obtain permits from any authorities who are or may be concerned and to make application where necessary to the Planning Authority, Local Council, District Surveyor, Police, Fire Brigade and any similar authority or organisation. Any costs incurred due to delays or modifications to the work arising from the absence or misrepresentation of any necessary permissions and permits shall be payable by the Client to the Company.

e) Where appropriate, to obtain a licence from the Local Authority. Any requirements under the licence must be notified to the Company in writing, at least 28 days prior to erection. Should the Company, for any reason, be unable to comply with these requirements, the Client shall be notified, and the Contract shall be deemed cancelled by the Client, with all monies paid to be retained by the Company.

f) If any part of the Equipment includes electrical apparatus, the Company will supply power leads to within 20 metres of the Equipment. The Client will need to organise the power supply thereafter.

g) Not to enter the Equipment whilst it is being erected or dismantled by the Company.

h) Not to use any lighting, heating, cooking or other gas or electrical appliances of any kind without the prior written consent of the Company.

i) Not to light, or allow to be lit, any fire, candles or other naked flame within or close to the Equipment without the prior written consent of the Company. Under no circumstances are any fires to be lit within 30m of the structures. All damage caused by light, flames or heat will be fully paid for by the client.

j) Not to tamper with the structure or any part of the Equipment and not to affix or suspend from the Equipment any item whatsoever without the Company’s prior written consent.

k) Provide a power source or a suitable generator to power the hired equipment.

l) Contact the Company immediately if you notice any unsecured parts of the structure.

m) The client must provide a current driver’s licence and credit card prior to the commencement of the Hire Period.

n) The Client should read the invoice thoroughly. Only the equipment listed on the invoice will be delivered/installed. If, once the Equipment has been delivered to the Client, the Client decides they would like alternative Equipment, they will be liable to pay for the additional Equipment, plus any other costs associated with delivering that Equipment, i.e., labour, fuel, vehicle hire, and accommodation.

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The Client is responsible for ensuring all Equipment is protected from the weather during the hire period. Unless specified as outdoor-rated, all furniture must be stored under cover overnight and protected from rain, dew, and excessive heat. If any furniture is left outside, any damage caused by the weather will be charged to the provided credit card.


p) Equipment must not be relocated once installed without prior written approval from the Company.


q) The Client is responsible for the security and supervision of all Equipment during the hire period, including overnight.

4. Site requirements

a) The Hire Charge assumes that the Client provides or hires a firm, level and penetrable site of turf (or some other material not impervious to stakes and able to absorb rainwater). The site must be served by a firm access road adjacent to the site, with adequate hard standing for commercial vehicles that is free from flooding, power lines, trees, and overhead obstructions – vehicles must be able to access within 15m of the set-up site. If this is not the case, or if the Client wishes the Company to erect the Equipment in a different position on the site than the one indicated to the Company by the Client at the time of booking, any additional costs incurred by the Company shall be paid by the Client. The cost incurred will be $65 per staff member, per hour.

b) If there are underground services, such as water lines/sewerage/irrigation, they need to be clearly marked out with tape/spray paint by the client so these areas can be avoided. This needs to be done by the client before the company’s arrival.

c) Equipment cannot be set up within 3 metres of powerlines in any direction.

d) The company requires flat, level, penetrable ground to set up and take down the structures

e) The Hire Charge accounts for the Equipment to be set up in one location. If the Client requires the Equipment to be set up at multiple locations, the Client will be charged an additional fee.

f) In the event of very severe and extreme weather conditions where it is unsafe to set up the equipment, the Company reserve the right to cancel. The company would do everything possible to avoid cancellation by being flexible with set-up times and dates and providing extra reinforcements for the equipment. In the event of the Company’s cancellation due to extreme weather conditions, the client shall receive a refund of the monies paid, minus the deposit.

g) If the Company’s agents, contractors or workers are delayed in their work, then on set up and pack down, a labour fee of $65 per person, per hour will be incurred.

h) Access Requirements
The Client must ensure access for delivery vehicles, including:

• Minimum 3m width
• Minimum 4m overhead clearance
• Suitable ground conditions

Failure to provide suitable access may result in additional charges or inability to deliver, with no liability to the Company.

5. Loss or damage or excessive soiling

a) The Client shall, throughout the period of hire, be responsible for the maintenance and safe custody of the Equipment.

b) The Client must be satisfied with the Equipment before use and should notify the Company of any miscounts, incorrect deliveries or unacceptable Equipment before use.

c) The Client shall be responsible for and indemnify the company against any loss of or damage to all hired equipment whatsoever, regardless of the cause.

d) No smoking is allowed inside the Equipment. The Client is liable for any damage or extra cleaning required due to smoking inside the Equipment.

e) All waste, rubbish, food, glassware, crockery and other items or equipment belonging to third-party suppliers must be removed from inside the company’s equipment before the agreed bump-out date. If the Company’s agents or contractors must remove third-party supplier equipment during pack down, an hourly cleaning/labour fee of $65 per person per hour will be incurred.

f) The client is strongly advised to provide event/wedding insurance in their name for the hired equipment at least 28 days prior to the delivery date of the equipment.

h) If a Damage Waiver Fee is included, this covers general cleaning and minor maintenance to the equipment, i.e., small stains or washing. All further damage shall be charged to the credit card provided. If there are insufficient funds on the credit card, an invoice will be sent to the client and must be paid within 7 days. This also includes loss or damage resulting from their negligence or legal liability. Failure to pay within 7 days will result in the company taking legal action against the client to recover the outstanding amount, plus any further costs incurred.

i) Weather Damage
Any damage caused by weather exposure (including rain, wind, sun, or dew) during the hire period is the responsibility of the Client.

j) Cleaning Charges
If Equipment is returned excessively dirty or requires additional cleaning, labour will be charged at the Company’s standard hourly rate.

 6. Understanding

a) The Hire Charge does not include fixing any repairs to the Site unless caused by the negligence of the Company’s agents or contractors.

b) All sums payable under this agreement, unless otherwise stated, are inclusive of GST and other duties or taxes.

7. Exclusion of liability

a) The Company will make every effort to complete the erection of the Equipment on or before the Set Up date as agreed between the Company and the Client, provided that the Client has complied with the undertakings set out above. If the Equipment is not erected on or before the Set-Up date shown as agreed by the company and the client, the client shall have the right to withdraw, and the Company shall return all monies paid. If the equipment is not erected due to delays caused by weather or other circumstances beyond its reasonable control, the Company shall be liable to refund all monies, minus the Deposit, and shall not be liable to pay further compensation to the Client.

b) The Company will take all reasonable care to avoid damage to the Clients’ own equipment, but cannot be responsible for any loss suffered by the Client unless it is a result of the negligence of the Company’s agents or contractors.

c) The Company shall take no responsibility for the failure, breakdown, loss, theft or damage to ANY Third-Party Equipment. This specifically includes venues, generators, lights, toilets and PA systems. Whilst Third Party Equipment might be included on the Company’s Booking Form, it is agreed between the Company and the Client that the Company is exempt from any contractual obligation or indemnification resulting from breakdown, failure, theft or loss of equipment provided by a Third-Party Supplier. The client will comply with the Terms and Conditions of Hire specific to the Third-Party Equipment supplied by the Third-Party Supplier.

d) Indirect Loss
The Company is not liable for any indirect or consequential loss, including loss of business, revenue, or profits.

8. Third Party Liability

The Company will not be responsible for any claims of injury to persons or loss or damage to property, however caused, unless it is proved that such injury or damage was caused by faulty material, workmanship or negligence on the part of the Company.

9. Delivery, set up & pack down

a) The Client will be responsible for all delivery charges, including petrol, tolls and labour in respect of the delivery and pick up of the equipment. If the equipment is returned to the Company due to a breakdown or failure caused solely by reasonable wear and tear, and not by the hirer’s negligence or misuse, the Company will pay the delivery charges. Delivery charges will be quoted to the client and invoiced prior to the event. The quoted delivery fee includes vehicle transportation, accommodation (if applicable), and labour costs.

b) If the Company’s agents or contractors are required to work over multiple days to set up and/or pack down the Equipment, the Client must ensure there is suitable onsite access to toilet and shower facilities. If facilities cannot be provided, the Client will be reimbursed for the costs of alternative accommodation.

c) Delivery windows and collection times are estimates only and may be adjusted due to operational requirements, weather, or access conditions.

10. Bookings & cancellations

a) To secure equipment hire from Twilight Event Hire Pty Ltd for small bookings (under $2,500), the Client will be required to pay the balance, which is non-refundable.

b) To secure Twilight Event Hire Pty Ltd equipment hire for large bookings (over $2,500), the Client will be required to pay a 30% deposit, which is non-refundable at the time of booking. A further 20% will be due 6 months prior to the event, which is non-refundable. The remaining balance (50%) payment is required from The Client 28 days prior to the event. All monies paid are non-refundable.

c) If any of the monies are not paid by the due date on the invoice, then the Company reserves the right to cancel the booking and retain all monies paid.

d) The amount on your original invoice is the minimum spend for your booking. If you wish to remove items from your original invoice, you will still be required to pay the original amount.

e) Reductions greater than 20% of the original booking value are not permitted after confirmation. The original booking value remains payable.

f) We strongly advise that all clients take out separate travel, event and or wedding insurance.

11. Glamping Link(s) Cancellation and Refunds

a) Full payment is required to secure your booking. 
b) Notice of cancellation of the booking by The Client must be provided to The Company in writing (letter or email) no less than 28 days prior to the installation date.
c) Cancellation of less than 28 days prior to the delivery date will result in 100% of the payment being forfeited.
d) Cancellation of days 28-90 days will result in 50% of the deposit paid.
e) For cancellations over 90 days the company will retain a $75 cancellation fee to cover associated administrative charges.

11. Fuel Levy

a) A fuel surcharge applies to all bookings requiring delivery and/or collection.

b) The fuel surcharge is calculated using the Regional Average Diesel Terminal Gate Price (RGP) for the month prior to the event date.
(For example, a May event will include a surcharge calculated using April fuel prices and be added to the final instalment invoice).

c) The surcharge reflects changes in fuel costs and is applied to account for transport and logistics associated with the booking.

d) This charge will be:

• Clearly outlined in your quote or invoice
• Applied consistently across all applicable bookings

e) Twilight Event Hire reserves the right to adjust the fuel surcharge in line with movements in fuel pricing.

13. Weather & Safety Policy

a) Twilight Event Hire reserves the right to delay, modify, or refuse installation where weather conditions are deemed unsafe, including but not limited to:

• High winds
• Heavy rain
• Extreme heat

b) Safety of staff, clients, and guests is the highest priority.

c) The Client acknowledges that:

• Weather conditions are outside of the Company’s control
• Adjustments may be required to ensure safety

d) A suitable wet weather backup plan is strongly recommended for all outdoor events.

14. Marquee & Structural Safety

a) The Client must ensure:

• No underground services (power, water, irrigation) are present in the installation area
• All services are clearly marked prior to installation

b) The Company will not be liable for damage to underground services.

c) Marquees:

• Require suitable ground conditions
• Require additional space for anchoring

d) The following are strictly prohibited unless approved:

• Fires, candles, or naked flames near structures
• Fireworks or sparklers
• Attaching items to structures

e) The Client is responsible for any damage caused by:

• Fire
• Heat
• Smoke
• Unauthorised modifications

15. Force Majeure

a) Neither party shall be liable for failure to perform due to events beyond reasonable control, including:

• Extreme weather
• Government restrictions
• Natural disasters

b) In such cases, Twilight Event Hire will work with the Client to reschedule where possible

16. Client Conduct

a) Twilight Event Hire reserves the right to:

• Refuse service
• Cease work
• Cancel bookings
• Where behaviour is unsafe, abusive, or places staff at risk.

17. Personal information

a) We reserve the right to hold certain information about you (in accordance with the Privacy and Data Protection Act 2014) for the following purposes:

• To send updates regarding the status of your orders.
• To send newsletters and details of offers and promotions in which we believe you will be interested.

b) Your details will not be shared with 3rd parties.

c) You agree to allow Twilight Event Hire Pty Ltd to use any photographs and images taken for social media and marketing material.