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Terms & Conditions

Rental definitions

‘Company’ means Twilight Event Hire pty ltd.

‘Client’ is the person hiring the Equipment from the Company.

‘Equipment’ is the equipment and other materials specified on the Invoice and nothing else.

‘Period of Hire’ is the period between completing the set up of the Equipment and beginning the dismantling.

‘Hire Charge’ is the amount payable by the Client to the Company as specified on the Invoice.

‘Invoice’ is the invoice or invoices issued by the Company to the Client in relation to the Run Sheet.

A deposit’ is required up front per booking for all bookings over $2,500. Once paid the booking is secured.

‘Third Party Supplier’ is a company or individual not owned directly by the Company and shall not form any party of a contractual obligation between the Company and the Client.

‘Third Party Equipment’ is equipment owned, maintained and supplied by a Third Party Supplier. All such equipment shall not be the responsibility of the Company.

1. Conditions

​Unless stated in writing all orders are accepted subject to the Terms and Conditions of hiring stated below and by the Client making payment is deemed to have acknowledged and accepted this. We reserve the right to amend our website and our terms and conditions at any time, without prior notice.

​2. The company undertakes

a) ​To deliver the Equipment and proceed to erect / deliver it on or before the set-up date shown as stated by Twilight Event Hire pty ltd.

b) To dismantle and or remove the Equipment from the site on or after the dismantling date as stated by Twilight Event Hire pty ltd.

3. The client undertakes

a) To pay the deposit / balance (if under $2,500) and to pay the final balance in accordance with the payment terms outlined.

b) The Company reserves the right not to provide the equipment should payment not be received on time. The company also reserves the right to retain any monies already paid.

c) To provide the Company with either a plan showing the position in which the equipment is to be erected / delivered, all underground services and any apparent obstacles, or to make available a representative on the site for that purpose. In the absence of both, the Company will erect / deliver the equipment in what is deemed to be the most suitable place. In any event, the Client and not the Company will be responsible for any damage to underground cables or pipes. Once the structures / equipment are installed / delivered they will not be moved or relocated by the company.

d) To obtain permits from any authorities who are or may be concerned and to make application where necessary to the Planning Authority, Local Council, District Surveyor, Police, Fire Brigade and any similar authority or organisation. Any costs incurred in delays or modifications in the work arising from the absence or misrepresentation of all such necessary permissions and permits shall be payable to the Company by the Client.

e) Where appropriate to obtain a licence from the Local Authority. Any requirements under the licence must be notified to the Company in writing, at least 28 days prior to erection. Should the Company for any reason be unable to comply with these requirements, then the Client shall be notified and the Contract shall be deemed to have been cancelled by the Client and all monies paid will be retained by the company.

f) If any part of the Equipment includes electrical apparatus the Company will supply power leads to within 20 metres of the Equipment. Power supply will need to be organised by the Client thereafter.

g) Not to enter the Equipment whilst it is being erected or dismantled by the Company.

h) Not to use any lighting, heating, cooking or other gas or electrical appliances of any kind without the prior written consent of the Company.

i) Not to light, or allow to be lit, any fire, candles or other naked flame within or close to the Equipment without the prior written consent of the Company. Under no circumstance are any fires to be lit within 30m of the structures. All damage caused by light, flames or heat will be fully paid for by the client.

j) Not to tamper with the structure or any part of the Equipment and in particular not to affix or suspend from the Equipment any item whatsoever without the Company’s prior written consent.

k) Supply a power source or suitable generator to power the equipment hired.

l) Contact the Company immediately if you notice any unsecured parts of the structure.

m) The client must provide a current drivers licence and credit card prior to the commencement of the Hire Period.

n) The Client should read the invoice thoroughly. Only the Equipment that is listed in the invoice will be delivered / installed. If once the Equipment has been delivered to the Client, the Client decides that the would like alternative Equipment then they will be liable to pay for the additional Equipment, plus any other costs associated with delivering that Equipment ie labour, fuel, vehicle hire, accommodation.

4. Site requirements

a) ​The Hire Charge is based on the assumption that the Client provides or hires a firm, level and penetrable site of turf (or some other material not impervious to stakes and able to absorb rainwater). The site must be served by a firm access road adjacent to the site with adequate hard standing for commercial vehicles that is free from flooding, power lines, trees and overhead obstruction – vehicles must be able to access within 15m of the set up site. If this is not the case or if the Client wishes the Company to erect the Equipment in a different position on the site to the one indicated by the Client to the Company at the time of booking, any additional costs incurred by the Company shall be paid by the Client. The cost incurred will be $45 per staff member, per hour.

b) If there are underground services, such as water lines / sewerage / irrigation, they need to be clearly marked out with tape / spray paint by the client so these areas can be avoided. This needs to be done by the client prior to the arrival of the company.

c) The company requires flat, level, penetrable ground to set up and take down of the structures

d) The Hire Charge accounts for the Equipment to be set up in one location. If the Client requires the Equipment to be set up in numerous locations then there will be an additional charge to be paid by the Client.

e) In the event of very severe and extreme weather conditions where it is unsafe to set up the equipment the Company reserve the right to cancel. The company would do everything possible to avoid cancelling by being flexible with set up times and dates and providing extra reinforcements for the equipment. In the event of cancellation by the Company due to extreme weather conditions, the client shall receive a refund of monies paid minus the deposit.

f) If the Companies agents, contractors or workers are delayed in their work then on set up and pack down a labour fee will be incurred of $45 per person, per hour.

5. Loss or damage or excessive soiling

a) ​The Client shall throughout the period of hire be responsible for the maintenance and safe custody of the Equipment.

b) The Client must be satisfied with the Equipment before use and should notify the Company of any miscounts, incorrect deliveries or unacceptable Equipment before use.

c) The Client shall be responsible for and indemnify the company against any loss of or damage to all hired equipment whatsoever the cause.

d) No smoking is allowed inside the Equipment. The Client is liable for any damage or extra cleaning required due to smoking inside the Equipment.

e) All waste, rubbish, food, glassware, crockery and other items or equipment belonging to third party suppliers must be removed from inside the Companies equipment before the agreed bump out date. If the Companies agents or contractors have to remove third party supplier equipment up on pack down an hourly cleaning / labour fee will be incurred of $45 per person, per hour.

f) The client is strongly advised to provide event / wedding insurance in their name for the hired equipment at least 28 days prior to the delivery date of the equipment.

g) If a Damage Waiver Fee is included this covers general cleaning and minor maintenance to the equipment ie small stains or washing. All further damage shall be invoiced to the client and paid within 7 days. This also includes loss or damage resulting from their negligence or legal liability. Failure to pay within 7 days will result in legal action being taken by the company against the client to retrieve the monies owed, plus any further costs that the company may incur.

6. Understanding

a) ​The Hire Charge does not include fixing any repairs to the Site unless caused by the negligence of the Company’s agents or contractors.

b) All sums payable under this agreement unless otherwise stated are inclusive of GST and other duties or taxes.

7. Exclusion of liability

a) ​The Company will make every effort to complete the erection of the Equipment on or before the Set Up date as agreed between the company and the client provided that the Client has complied with the undertakings set out above. If the Equipment is not erected on or before the Set Up date shown as agreed by the company and the client, the client shall have the right to withdraw and the Company shall return all monies paid. If the equipment is not erected because of delays due to weather or other circumstances beyond its reasonable control the Company shall be liable to refund all monies minus the Deposit and shall not be liable to pay further compensation to the Client.

b) The Company will take all reasonable care to avoid damage to the Clients’ own equipment but cannot be responsible for any loss suffered by the Client unless it is a result of the negligence of the Company’s agents or contractors.

c) The Company shall take no responsibility for the failure, breakdown, loss, theft or damage to ANY Third Party Equipment. This specifically includes venues, generators, lights, toilets and PA systems. Whilst Third Party Equipment might be included on the Company’s Booking Form, it is agreed between the Company and the Client that the Company is exempt from any contractual obligation or indemnification resulting from breakdown, failure, theft or loss of equipment provided by a Third Party Suppler. The client will comply with the Terms and Conditions of Hire specific to the Third Party Equipment supplied by the Third Party Supplier.

8. Third Party Liability

The Company will not be responsible for any claims of injury to persons or loss or damage to property however caused, unless it be proved that such injury or damage was caused by faulty material, workmanship or negligence on the part of the Company.

9. Delivery, set up & pack down

a) ​The Client will be responsible for all delivery charges including petrol, tolls and labour in respect of the delivery and pick up of the equipment. If the equipment is returned to the Company due to breakdown or failure caused solely by reasonable wear and tear and not by the hirer negligence or misuse, the Company will pay for the delivery charges. Delivery charges will be quoted to the client and invoiced before the event takes place. The delivery fee quoted will be inclusive of all transportation, fuel, accommodation (if applicable) and labours costs.

b) If the Companies agents or contractors are required to work over multiple days to set up and / or pack down the Equipment, the Client must ensure there is suitable onsite access to toilet and shower facilities. If facilities cannot be provided, alternative accommodation costs will be paid for the Client.

10. Bookings & cancellations

a) To secure a Twilight Event Hire pty ltd equipment hire for small bookings (under $2,500) the Client will be required to pay the balance, which is non-refundable.

b) To secure a Twilight Event Hire pty ltd equipment hire for large bookings (over $2,500) the Client will be required to pay a 30% deposit, which is non-refundable at the time of booking. A further 20% will be due 6 months prior to the event, which is non-refundable. The remaining balance (50%) payment is required from The Client 28 days prior to the event. All monies paid are non-refundable.

d) If any of the monies are not paid by the due date on the invoice then the Company reserves the right to cancel the booking and retain all monies paid.

e) The amount on your original invoice is the minimum spend for your booking. If you wish to remove items from your original invoice you will still be required to pay the original amount.

f) We strongly advise that all clients take out separate travel, event and or wedding insurance.

11. Personal information

We reserve the right to hold certain information about you (in accordance with the Privacy and Data Protection Act 2014) for the following purposes:

a) To send updates regarding the status of your orders.

b) To send newsletters and details of offers and promotions in which we believe you will be interested.

c) Your details will not be shared with 3rd parties.

d) You agree to allow Twilight Event Hire pty ltd to use any photographs and images taken to be used for social media and marketing material.

Corporate

Weddings

Festivals

Private Parties